Returns & Exchanges

At Lively Root, we want you and your plants to be happy, which is why we offer a 30-day happiness guarantee on all greenery and home accessories. If your plant arrives in less than perfect condition, we are committed to making it right with a replacement or refund.

Return Process

• 1.
  Submit a Request

  Visit our online returns portal and enter your order number and zip code to initiate your return or report a damaged plant.

• 2.
  Document Condition

  For live plants, please upload a clear photo of the plant and its packaging so our horticultural experts can assess its health.

• 3.
  Pack with Care

  If returning non-living home goods, place the items back in their original packaging to ensure they are protected during transit.

• 4.
  Ship or Receive Refund

  Use the provided prepaid shipping label for hard goods, or wait for your replacement plant to be processed and shipped directly to your door.